Is authenticity guaranteed?
All our gold and silver bars are sourced from LBMA Good Delivery–accredited refineries. Newly minted coins are obtained through official distributors of leading mints worldwide. You will always receive a proof of purchase confirming that your products have been carefully verified for authenticity.
Read moreAre coins and bars delivered with a certificate or original packaging?
All new coins are delivered in the original packaging as received from the mint. For instance, if you purchase a monster box or silver maple leaf coins, you will typically receive it in the unopened and original packaging, sealed with the mint's seal. Gold bars are delivered as newly minted bars with a unique serial number in a sealed package
Read moreAre there signs of use on pre-owned bullion?
Pre-owned precious metals may show minor signs of use. As these coins and bars are sourced from private sellers via Inkoop Edelmetaal, we can offer them at a more competitive price. These signs have no impact on the value, purity or applicable guarantees.
Read moreWhat is The Silver Mountain buy-back guarantee?
The buy-back guarantee means that you can sell your investment coins and bars back to us at any time at a fair price, based on the current market rate.
Read moreDoes The Silver Mountain have an AFM-license?
The Silver Mountain is a registered intermediary and holds the required AFM licence. This ensures a secure and reliable investment.
Read moreWhy is the right of withdrawal not applicable?
When purchasing precious metals, the right of withdrawal does not apply, as it concerns a product related to market prices. At the time of ordering, you enter a payment obligation.
Read moreCan I cancel my order?
It is not possible to cancel your order. For price-depended products, the price is fixed at the time of purchase, which means they are excluded from the right of withdrawal.
Read moreIs it safe to order from The Silver Mountain?
You can order safely from The Silver Mountain. Our secure SSL environment, AFM licence and excellent Trustpilot rating of 4.8 out of 5 ensure a reliable purchase.
Read morePayment methods
You can pay for your order via iDEAL | Wero, bank transfer or by debit card upon collection. Would you like to pay with cryptocurrency? You can do so via our sister company Bitgild.com.
Read moreCan i buy precious metals anonymously?
Fully anonymous purchases of gold or silver are no longer possible due to anti-money laundering regulations. However, you can choose to pay by PIN and receive an invoice without your name or address details.
Read moreCan i buy precious metals with cash?
No, since 1 January 2026 we no longer accept cash payments due to new Dutch legislation that prohibits cash payments of €3,000 or more. Counter purchases are still possible, but payment can only be made by PIN or bank transfer.
Read moreWhat are the payment details for my order?
You can easily pay for your order via bank transfer using your order number as the reference.
Read moreWhat is the payment term for bank transfer?
For bank transfer payments, the amount must be paid within three working days after placing your order.
Read moreWhat should I do if my payment failed?
If your payment has failed, first check whether your payment or daily limit is high enough. With payments via iDEAL | Wero, a low limit may prevent the transaction from going through. If the payment still does not succeed, your bank may have declined it.
Read moreWhat is the minimum order amount?
We currently maintain a minimum order amount of € 1,000 per order.
Read moreWhat is Edelmetaal Beheer Nederland
Edelmetaal Beheer Nederland (EBN) is the exclusive partner of The Silver Mountain for the secure storage of precious metals.
Read moreWhat are the storage locations of The Silver Mountain?
What is the cost of storing precious metals
What is VAT-free silver, platinum, and palladium?
Contribution of your own precious metals
Can I sell precious metals from storage?
You can sell your precious metals 24/7 directly from your storage account at Edelmetaal Beheer Nederland.
Read moreCan I store jewellery at The Silver Mountain?
Can I view my precious metals in storage?
Precious metals held in vault storage cannot be viewed in person. When you choose storage through Edelmetaal Beheer Nederland (EBN), you will receive the unique bar numbers of your precious metals. Through our platform you can monitor your physical holdings 24/7 and sell your metals back to us at any time. This ensures that you always remain in control of your assets.
Read moreTax rules for precious metals
How is privately owned precious metal taxed?
Can I invest in precious metals as a business?
How does the VAT exemption work for precious metals?
Different VAT rules apply to precious metals depending on the type of metal and the form in which it is sold. In practice, two arrangements are most relevant: the VAT exemption for investment gold and the margin scheme for certain investment coins.
Read moreHow does VAT work when buying and selling precious metals?
Am I required to file a tax return
Our company details
Opening hours | The Silver Mountain
Who are the partners of The Silver Mountain?
How can I contact The Silver Mountain?
Report a complaint
What are the experiences with The Silver Mountain?
The Silver Mountain is highly rated by its customers. On Trustpilot, The Silver Mountain has an average rating of 4.8 out of 5 stars, based on thousands of customer reviews from people who have purchased gold, silver, or other precious metals.
Read moreHow do i place my order?
Choose your products, pay at the current market price and receive your order via insured delivery or collection by appointment.
Read moreHow are the volume discounts calculated?
Many investment coins and bars are subject to volume discounts. This means the price per unit automatically decreases as you purchase larger quantities. The discount tiers (for example 5, 10, 25 or 50 units) can be found on the product page.
Read moreHow does the selection guide work?
With the our selection guide, you can easily compare gold and silver products based on price per gram and spread. This allows you to quickly identify which coins or bars offer a relatively attractive price.
Read moreCan I request a personal consultation or a quote?
You can request both a personal consultation and a quote for larger precious metals purchases.
Read moreHow can I set a price alert?
You can easily set a price alert via a product page or the price charts page. You will automatically receive a notification when your chosen price level is reached.
Read moreHow can I buy precious metals as a business?
You can indicate during checkout that you are placing a business order. After completing your order, you can submit your company details and the required documents via the button on the confirmation page or through the email you receive after placing your order.
Read moreWhat is the status of my order?
You can track the status of your order via your personal account and email updates. After placing your order, you will receive a confirmation followed by updates on processing and shipping, including track & trace when applicable.
Read moreMy order did not go through, what can I do?
If you are unable to place an order through our website, this is often related to a daily payment limit set by your bank or a failed payment. If this happens, you can always contact us by email. We can then place the order for you manually and send you an order confirmation by email.
Read moreWhat are the shipping costs?
Shipping costs depend on the selected delivery method, the delivery address and the total order amount. During checkout, the correct rate will automatically be displayed.
Read moreWhich shipping methods can I choose?
When ordering precious metals from The Silver Mountain, you can choose between delivery via PostNL, UPS home delivery, our personal delivery service, or a private courier. Each method is fully insured and tailored to the value and nature of your order.
Read moreHow does order pick-up work?
You can safely and discreetly pick up your order at our office locations by appointment in Baarn or The Hague. During checkout, select ‘pick up’ as your delivery method and, if your order is in stock, choose a suitable pick-up time immediately.
Read moreWhat is the delivery time of my order?
The delivery time of your order is shown on each product page. Orders containing items that are in stock are usually shipped within 24 hours on business days. If you order an item that is not in stock, you will receive an order confirmation email after placing your order with the expected delivery time.
Read moreCan I change my delivery address?
Your delivery address can be changed as long as your order has not yet entered processing. If you would like to update the address after placing an order, please contact our customer service team as soon as possible and provide your order number.
Read moreWill I receive a track & trace code?
You will receive a track & trace code by email once your order has been shipped. This allows you to track your shipment and view the expected delivery time.
Read moreWhat should I do if I have not received my order?
Check the track & trace of your shipment. This will show the most up-to-date status and the next steps provided by the delivery service. In most cases, your order is still in transit or available at a service point. Check the track & trace for the latest status and next steps. Still unsure?
Read moreHow can I sell my precious metals?
You can easily sell your precious metals safely and at current market prices via our partner Inkoop Edelmetaal. We guide you through the entire process, from pricing to payment.
Read moreCan I sell the precious metals I purchased back to you?
You can always sell precious metals purchased from us back to us via Inkoop Edelmetaal. Our buy-back prices are based on current market rates and reflect the actual market value.
Read moreHow can I deliver my precious metals and what are the costs?
You can deliver your precious metals via insured shipping, home collection service or by appointment at our office. Costs vary depending on the method, and the home collection service is free for orders from €10,000. All shipments are fully insured.
Read moreCan I sell my precious metals at your office?
You can sell your precious metals by appointment in Baarn or The Hague. After creating a sell order and on-site verification, payment is usually made within 24 hours.
Read moreHow does the shipping of my sell order work?
After creating your sell order, you choose between shipping, home collection or delivery by appointment. Your shipment is fully insured, and payment follows after verification.
Read moreDo you buy jewelry?
We only purchase investment gold and silver, such as coins and bars. Jewellery, scrap gold and watches are not accepted. For selling these items, we recommend contacting a specialised gold buyer or jeweller.
Read moreDo you buy silver cutlery?
We only purchase investment gold and silver, such as coins and bars. Silver cutlery and household silver are not accepted.
Read moreHow is the buy-back price determined?
The price of your precious metals is determined by the current market rate and our fixed buy-back prices. When placing your sell order, the price is locked in for 15 minutes.
Read moreWhen will I receive my payment?
After verification of your precious metals, payment is usually initiated within 24 hours. In most cases, the funds are in your account within 1 to 2 working days.
Read moreDo I need to provide identification when selling at your office?
When selling at our office, you are required to bring a valid form of identification. We are legally required to verify your identity.
Read moreHow can I view my invoices?
You can view your invoices in your account. Click “My account” in the top right corner of the website and log in with your details. You will then see an overview of your orders.
Read moreHow do I create an account?
You can easily create an account on our website. During registration, we ask for your first name, last name, email address, and phone number. After registering, you will receive an email to confirm your account.
Read moreForgot my password
If you have forgotten your account password, click “Forgot password” on the login page. You will receive an email allowing you to reset your password.
Read moreHow can I change my account details?
Once you are logged in to our website, you can manage and update your account details. Within your account, you can edit your personal information, add or update addresses, and view your previous orders.
Read moreHow can I subscribe to the newsletter?
Through the newsletter of The Silver Mountain, you stay informed about developments in the precious metals market, new products and special offers. You can subscribe via the footer of our website or through the “Read more” button below.
Read moreHow do I open a business or wholesale account?
You can open a business or wholesale account by placing an order in the name of your company and submitting your company details for verification. Additional requirements apply for a wholesale account.
Read moreHow can I delete my account?
If you would like to delete your account, you can send a request to info@thesilvermountain.nl. We will process this request as a request for the deletion of your personal data.
Read moreGuarantees and conditions
Order process and order status
Storage
Sell
Our specialists are happy to help you personally with clear and expert advice.