How can we help you?

All our gold and silver bars are sourced from LBMA Good Delivery–accredited refineries. Newly minted coins are obtained through official distributors of leading mints worldwide. You will always receive a proof of purchase confirming that your products have been carefully verified for authenticity.

All new coins are delivered in the original packaging as received from the mint. For instance, if you purchase a monster box or silver maple leaf coins, you will typically receive it in the unopened and original packaging, sealed with the mint's seal. Gold bars are delivered as newly minted bars with a unique serial number in a sealed package

Pre-owned precious metals may show minor signs of use. As these coins and bars are sourced from private sellers via Inkoop Edelmetaal, we can offer them at a more competitive price. These signs have no impact on the value, purity or applicable guarantees.

The buy-back guarantee means that you can sell your investment coins and bars back to us at any time at a fair price, based on the current market rate.

The Silver Mountain is a registered intermediary and holds the required AFM licence. This ensures a secure and reliable investment.

When purchasing precious metals, the right of withdrawal does not apply, as it concerns a product related to market prices. At the time of ordering, you enter a payment obligation.

It is not possible to cancel your order. For price-depended products, the price is fixed at the time of purchase, which means they are excluded from the right of withdrawal.

You can order safely from The Silver Mountain. Our secure SSL environment, AFM licence and excellent Trustpilot rating of 4.8 out of 5 ensure a reliable purchase.

You can pay for your order via iDEAL | Wero, bank transfer or by debit card upon collection. Would you like to pay with cryptocurrency? You can do so via our sister company Bitgild.com.

Fully anonymous purchases of gold or silver are no longer possible due to anti-money laundering regulations. However, you can choose to pay by PIN and receive an invoice without your name or address details.

No, since 1 January 2026 we no longer accept cash payments due to new Dutch legislation that prohibits cash payments of €3,000 or more. Counter purchases are still possible, but payment can only be made by PIN or bank transfer.

You can easily pay for your order via bank transfer using your order number as the reference.

For bank transfer payments, the amount must be paid within three working days after placing your order.

If your payment has failed, first check whether your payment or daily limit is high enough. With payments via iDEAL | Wero, a low limit may prevent the transaction from going through. If the payment still does not succeed, your bank may have declined it.

We currently maintain a minimum order amount of € 1,000 per order.

Edelmetaal Beheer Nederland (EBN) is the exclusive partner of The Silver Mountain for the secure storage of precious metals.

You can sell your precious metals 24/7 directly from your storage account at Edelmetaal Beheer Nederland.

Precious metals held in vault storage cannot be viewed in person. When you choose storage through Edelmetaal Beheer Nederland (EBN), you will receive the unique bar numbers of your precious metals. Through our platform you can monitor your physical holdings 24/7 and sell your metals back to us at any time. This ensures that you always remain in control of your assets. 

Different VAT rules apply to precious metals depending on the type of metal and the form in which it is sold. In practice, two arrangements are most relevant: the VAT exemption for investment gold and the margin scheme for certain investment coins.

The Silver Mountain is highly rated by its customers. On Trustpilot, The Silver Mountain has an average rating of 4.8 out of 5 stars, based on thousands of customer reviews from people who have purchased gold, silver, or other precious metals. 

Choose your products, pay at the current market price and receive your order via insured delivery or collection by appointment.

Many investment coins and bars are subject to volume discounts. This means the price per unit automatically decreases as you purchase larger quantities. The discount tiers (for example 5, 10, 25 or 50 units) can be found on the product page.

With the our selection guide, you can easily compare gold and silver products based on price per gram and spread. This allows you to quickly identify which coins or bars offer a relatively attractive price.

You can request both a personal consultation and a quote for larger precious metals purchases. 

You can easily set a price alert via a product page or the price charts page. You will automatically receive a notification when your chosen price level is reached.

You can indicate during checkout that you are placing a business order. After completing your order, you can submit your company details and the required documents via the button on the confirmation page or through the email you receive after placing your order.

You can track the status of your order via your personal account and email updates. After placing your order, you will receive a confirmation followed by updates on processing and shipping, including track & trace when applicable.

If you are unable to place an order through our website, this is often related to a daily payment limit set by your bank or a failed payment. If this happens, you can always contact us by email. We can then place the order for you manually and send you an order confirmation by email.

Shipping costs depend on the selected delivery method, the delivery address and the total order amount. During checkout, the correct rate will automatically be displayed.

When ordering precious metals from The Silver Mountain, you can choose between delivery via PostNL, UPS home delivery, our personal delivery service, or a private courier. Each method is fully insured and tailored to the value and nature of your order.

You can safely and discreetly pick up your order at our office locations by appointment in Baarn or The Hague. During checkout, select ‘pick up’ as your delivery method and, if your order is in stock, choose a suitable pick-up time immediately. 

The delivery time of your order is shown on each product page. Orders containing items that are in stock are usually shipped within 24 hours on business days. If you order an item that is not in stock, you will receive an order confirmation email after placing your order with the expected delivery time. 

Your delivery address can be changed as long as your order has not yet entered processing. If you would like to update the address after placing an order, please contact our customer service team as soon as possible and provide your order number.

You will receive a track & trace code by email once your order has been shipped. This allows you to track your shipment and view the expected delivery time.

Check the track & trace of your shipment. This will show the most up-to-date status and the next steps provided by the delivery service. In most cases, your order is still in transit or available at a service point. Check the track & trace for the latest status and next steps. Still unsure?

You can easily sell your precious metals safely and at current market prices via our partner Inkoop Edelmetaal. We guide you through the entire process, from pricing to payment.

You can always sell precious metals purchased from us back to us via Inkoop Edelmetaal. Our buy-back prices are based on current market rates and reflect the actual market value.

You can deliver your precious metals via insured shipping, home collection service or by appointment at our office. Costs vary depending on the method, and the home collection service is free for orders from €10,000. All shipments are fully insured.

You can sell your precious metals by appointment in Baarn or The Hague. After creating a sell order and on-site verification, payment is usually made within 24 hours.

After creating your sell order, you choose between shipping, home collection or delivery by appointment. Your shipment is fully insured, and payment follows after verification.

We only purchase investment gold and silver, such as coins and bars. Jewellery, scrap gold and watches are not accepted. For selling these items, we recommend contacting a specialised gold buyer or jeweller.

We only purchase investment gold and silver, such as coins and bars. Silver cutlery and household silver are not accepted.

The price of your precious metals is determined by the current market rate and our fixed buy-back prices. When placing your sell order, the price is locked in for 15 minutes.

After verification of your precious metals, payment is usually initiated within 24 hours. In most cases, the funds are in your account within 1 to 2 working days.

When selling at our office, you are required to bring a valid form of identification. We are legally required to verify your identity.

You can view your invoices in your account. Click “My account” in the top right corner of the website and log in with your details. You will then see an overview of your orders.

You can easily create an account on our website. During registration, we ask for your first name, last name, email address, and phone number. After registering, you will receive an email to confirm your account.

If you have forgotten your account password, click “Forgot password” on the login page. You will receive an email allowing you to reset your password.

Once you are logged in to our website, you can manage and update your account details. Within your account, you can edit your personal information, add or update addresses, and view your previous orders.

Through the newsletter of The Silver Mountain, you stay informed about developments in the precious metals market, new products and special offers. You can subscribe via the footer of our website or through the “Read more” button below.

You can open a business or wholesale account by placing an order in the name of your company and submitting your company details for verification. Additional requirements apply for a wholesale account.

If you would like to delete your account, you can send a request to info@thesilvermountain.nl. We will process this request as a request for the deletion of your personal data.