Customer service | The Silver Mountain

Proof of authenticity

Sourced from recognized producers

Pre-owned bullion

Buyback guarantee

AFM license

Payment obligation

Terms and conditions

Right of withdrawal

Privacy statement

Is it safe to order from The Silver Mountain?

Order placement process

Volume discount

Selection guide

Request a consultation or quote

Set price alert

Business purchases

What is the status of my order?

Delivery time

Order failed, modify or cancel

Payment methods

Can i buy gold and silver anonymously?

Can i buy precious metals with cash?

Our bank details

Payment term

Payment unsuccesful or declined

What is the minimum order amount?

Overview and costs of delivery methods

Delivery methods

Pick-up your order

Delivery time and shipping time

Choose or change delivery address

Follow your package

Package not received

What is Edelmetaal Beheer Nederland

What are the storage locations of The Silver Mountain?

What is the cost of storing precious metals

What is VAT-free silver, platinum, and palladium?

Contribution of your own precious metals

Sell from storage

How can I sell my precious metals?

Can I sell the precious metals I purchased back to you?

Overview and costs of pick-up methods

Can I sell my precious metals at your office?

Pickup and delivery options

Sell from storage

Do you buy jewelry?

Do you buy silver cutlery?

Taxation of precious metals

Private ownership of precious metals

Business ownership of precious metals

Precious metals and VAT

VAT on buying and selling

Am I required to file a tax return

View invoices and orders

Create an account

Forgot my password

Change information

Newsletter

Business account / wholesale account

Delete my account

Our company details

Locations and opening hours

Our partners

Contact details

Report a complaint

Reviews