Guarantees and conditions
Order process and order status
Payment process and methods
Delivery and pick-up
Storage
Sell
How can I sell my precious metals?
Can I sell the precious metals I purchased back to you?
Overview and costs of pick-up methods
Can I sell my precious metals at your office?
Pickup and delivery options
Sell from storage
Do you buy jewelry?
Do you buy silver cutlery?
How is the buy-back price determined?
When will I receive my payment?
Do I need to provide identification when selling at your office?
Taxation
Account
Create an account
Creating an account is easy and secure through our website. An account is required for making online purchases. If you prefer to pick up an order and pay at the time of collection, you can place an order by phone and do not need to create an account in advance.
After entering your details, you will receive an email asking you to confirm your account. Once your account is confirmed, you can log in to our website, place orders, and track the status of your orders.
Create a new account
The Silver Mountain updated its website in June 2024. For security reasons, old accounts are no longer active. We kindly ask you to create a new account.