• Customer rating: 4,8
Need help? Call 035 203 1380

Customer service

Payment methods

We offer various payment methods for processing your order:

  • iDeal: For a fast and secure payment through your Dutch bank account.
  • Advance payment via bank transfer: Please note that there is additional processing time, and products will only be reserved after payment is received.*
  • Payment via Coinify (cryptocurrency): Easily pay with cryptocurrency.
  • Payment upon pickup: Option to pay by PIN or cash.
For an anonymous order, also known as counter sales, we kindly request that you contact us by phone.


Reserving products

When you choose bank transfer as your payment method, the products will not be reserved immediately due to the processing time of your payment. If you want to secure the current stock, please make your payment as soon as possible. It is possible that the stock may be sold to someone who pays immediately, which could extend the delivery time of your order.

PIN payment

Payment by PIN is only possible with a debit card, not with a credit card. Please make sure to increase your PIN limit in advance to avoid any issues during pickup. This process can take up to four hours with some banks, so be sure to arrange it well in advance.
 

Pay with iDEAL

To pay with iDEAL, you need to have a Dutch bank account. iDEAL offers a simple and secure way to settle your order, with the payment being processed immediately, resulting in the fastest delivery of your order.
 

Bank transfer in advance

You can also choose to pay in advance via bank transfer. Please allow for a few extra days processing time, which will consequently affect the delivery time of your order. If you choose this payment method, you will receive our bank details and payment instructions with your order confirmation.


Payment

It is essential that all payments are settled within three business days. We proceed with the purchase of gold and silver immediately after you place your order. Therefore, we kindly request prompt payment. The payment obligation begins at the moment you place the order.

Pay from a foreign bank account

If you wish to pay from abroad, certain conditions must be met:
  • The payment must be made from an account in a country within the European Economic Area (EEA).
  • The International Bank Account Number (IBAN) and Bank Identifier Code (BIC) must be provided with the payment.
  • Both the sender and the beneficiary bear their own transaction costs (SHA).
Please note that the EEA consists of all EU countries, supplemented by Liechtenstein, Norway, and Iceland.
 

Buy gold with crypto

Through Coinify, you can pay with cryptocurrency up to an amount of EUR 50,000. A transaction fee of 1.5% applies, which is automatically calculated at checkout. For amounts over EUR 15,000, additional validation steps are required. During checkout on our website, you can scan a QR code with your crypto app to complete the payment.