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Customer service

Payment term

All payments must be settled within three business days. Since we proceed with the purchase of gold and silver immediately upon receiving your order, we kindly request prompt payment. For orders placed through the website, you can typically settle the amount directly via iDEAL, with the payment being processed immediately.

The three-business-day payment term does not apply if you pay upon pickup. In that case, we may ask you to make a down payment in advance.