Customer service | The Silver Mountain

Is authenticity guaranteed?

Sourced from recognized producers

Are there signs of use on pre-owned bullion?

Buyback guarantee

AFM license

Why is the right of withdrawal not applicable

Terms and conditions

Can I cancel my order?

Privacy statement

Is it safe to order from The Silver Mountain?

How do i place my order?

How are the volume discounts calculated?

Selection guide

Can I request a personal consultation or a quote?

How can I set a price alert?

Business purchases

What is the status of my order?

Delivery time

My order did not go through, what can I do?

Payment methods

Can i buy gold and silver anonymously?

Can i buy precious metals with cash?

Our bank details

Payment term

Payment unsuccesful or declined

What is the minimum order amount?

What are the shipping costs?

Which shipping methods can I choose?

Pick-up your order

Delivery time and shipping time

Choose or change delivery address

Will I receive a track & trace code?

Package not received

What is Edelmetaal Beheer Nederland

What are the storage locations of The Silver Mountain?

What is the cost of storing precious metals

What is VAT-free silver, platinum, and palladium?

Contribution of your own precious metals

Sell from storage

Can I store jewellery at The Silver Mountain?

How can I sell my precious metals?

Can I sell the precious metals I purchased back to you?

Overview and costs of pick-up methods

Can I sell my precious metals at your office?

Pickup and delivery options

Sell from storage

Do you buy jewelry?

Do you buy silver cutlery?

How is the buy-back price determined?

When will I receive my payment?

Do I need to provide identification when selling at your office?

Tax rules for precious metals

How is privately owned precious metal taxed?

Can I invest in precious metals as a business?

How does the VAT exemption work for precious metals?

How does VAT work when buying and selling precious metals?

Am I required to file a tax return

View invoices and orders

Create an account

Forgot my password

Change information

Newsletter

Business account / wholesale account

Delete my account

Our company details

Opening hours | The Silver Mountain

Who are the partners of The Silver Mountain?

How can I contact The Silver Mountain?

Report a complaint

What are the experiences with The Silver Mountain?