What should I do if my payment failed?

If your payment has failed, first check whether your payment or daily limit is high enough. With payments via iDEAL | Wero, a low limit may prevent the transaction from going through. If the payment still does not succeed, your bank may have declined it.

You can take the following steps:

• Check if your payment or daily limit is sufficient
• Verify whether your bank has blocked the payment
• Transfer the amount manually via bank transfer and include your order number

Not sure if your payment has been received? Please contact us, and we will be happy to check this for you.