Guarantees and conditions
Order process and order status
Payment process and methods
Delivery and pick-up
Storage
Sell
How can I sell my precious metals?
Can I sell the precious metals I purchased back to you?
Overview and costs of pick-up methods
Can I sell my precious metals at your office?
Pickup and delivery options
Sell from storage
Do you buy jewelry?
Do you buy silver cutlery?
How is the buy-back price determined?
When will I receive my payment?
Do I need to provide identification when selling at your office?
Taxation
Account
Contact and business information
Payment obligation
When purchasing precious metals, the right of withdrawal does not apply, as it concerns a product related to market prices. At the time of ordering, you enter a payment obligation (and we into a delivery obligation).
Right of withdrawal not applicable
By placing an order, you agree that the right of withdrawal does not apply and that the transaction is binding.
The value of precious metals is influenced by fluctuations in financial markets, over which the selling party has no control. For this reason, the right of withdrawal cannot be legally applied. This provision s included in our terms and conditions, specifically in article 6.5.