Customer service | The Silver Mountain

You can easily place an order through our website. Add products to your cart, and when you click the “Place order securely” button, the price will be locked in for 5 minutes.
 

After entering your details, choosing the fulfillment method, and selecting your preferred payment method, you can place your order. By placing an order, you agree to a payment obligation. You will then receive an email confirming your order and providing payment instructions.

Buy gold anonymously and paying in cash

You can purchase precious metals anonymously at The Silver Mountain. We refer to this as a counter sale. As of 1 January 2026, due to updated legislation on cash payments, it will no longer be possible to pay for this in cash. However, within the legal framework, a discreet counter sale remains possible, where your name and address details are not shown on the invoice. In addition, the transaction description on your bank statement will only display “TSM”.