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Customer service

Order placement process

You can easily place an order through our website. Add products to your cart, and when you click the “Place order securely” button, the price will be locked in for 15 minutes.
 
After entering your details, choosing the fulfillment method, and selecting your preferred payment method, you can place your order. By placing an order, you agree to a payment obligation. You will then receive an email confirming your order and providing payment instructions.


Order failed?

If you experience difficulties placing an order through our website, you can reach us by email or phone for assistance.


Buy gold anonymously and paying in cash

It is possible to purchase precious metals anonymously at The Silver Mountain; this is known as an counter sales. You can buy up to €10,000 worth of gold in this manner. 
 
For a counter sale, you need to place your order by phone. The price will be determined at the time of the phone order. If the desired products are in stock, we can immediately arrange an appointment for you to pick up your order.