How do i place my order?
Choose your products, pay at the current market price and receive your order via insured delivery or collection by appointment.
Read moreHow are the volume discounts calculated?
Many investment coins and bars are subject to volume discounts. This means the price per unit automatically decreases as you purchase larger quantities. The discount tiers (for example 5, 10, 25 or 50 units) can be found on the product page.
Read moreHow does the selection guide work?
With the our selection guide, you can easily compare gold and silver products based on price per gram and spread. This allows you to quickly identify which coins or bars offer a relatively attractive price.
Read moreCan I request a personal consultation or a quote?
You can request both a personal consultation and a quote for larger precious metals purchases.
Read moreHow can I set a price alert?
You can easily set a price alert via a product page or the price charts page. You will automatically receive a notification when your chosen price level is reached.
Read moreHow can I buy precious metals as a business?
You can indicate during checkout that you are placing a business order. After completing your order, you can submit your company details and the required documents via the button on the confirmation page or through the email you receive after placing your order.
Read moreWhat is the status of my order?
You can track the status of your order via your personal account and email updates. After placing your order, you will receive a confirmation followed by updates on processing and shipping, including track & trace when applicable.
Read moreMy order did not go through, what can I do?
If you are unable to place an order through our website, this is often related to a daily payment limit set by your bank or a failed payment. If this happens, you can always contact us by email. We can then place the order for you manually and send you an order confirmation by email.
Read moreHow can I combine multiple orders into one delivery?
With our personal courier service, you can easily combine orders by selecting the same delivery appointment.
Read moreCan I reserve an order?
Due to price fluctuations, it is not possible to reserve precious metals.
Read moreI placed an order but did not receive a confirmation email
Did you not receive a confirmation email? Please check your spam folder and your account first.
Read moreCan I place an order by phone?
It is possible to place an order by phone with a temporarily fixed price.
Read moreHow can I track my order?
During the ordering process, we keep you informed at key moments. This ensures you always have a clear view of your order status and know exactly when to expect delivery.
Read moreDo you have questions about your order? We answer them in our customer service.
To customer service