Order process and order status

Choose your products, pay at the current market price and receive your order via insured delivery or collection by appointment.

Many investment coins and bars are subject to volume discounts. This means the price per unit automatically decreases as you purchase larger quantities. The discount tiers (for example 5, 10, 25 or 50 units) can be found on the product page.

With the our selection guide, you can easily compare gold and silver products based on price per gram and spread. This allows you to quickly identify which coins or bars offer a relatively attractive price.

You can request both a personal consultation and a quote for larger precious metals purchases. 

You can easily set a price alert via a product page or the price charts page. You will automatically receive a notification when your chosen price level is reached.

You can indicate during checkout that you are placing a business order. After completing your order, you can submit your company details and the required documents via the button on the confirmation page or through the email you receive after placing your order.

You can track the status of your order via your personal account and email updates. After placing your order, you will receive a confirmation followed by updates on processing and shipping, including track & trace when applicable.

If you are unable to place an order through our website, this is often related to a daily payment limit set by your bank or a failed payment. If this happens, you can always contact us by email. We can then place the order for you manually and send you an order confirmation by email.

With our personal courier service, you can easily combine orders by selecting the same delivery appointment.

Due to price fluctuations, it is not possible to reserve precious metals. 

Did you not receive a confirmation email? Please check your spam folder and your account first.

It is possible to place an order by phone with a temporarily fixed price.

During the ordering process, we keep you informed at key moments. This ensures you always have a clear view of your order status and know exactly when to expect delivery.