Delivery and pick-up

Shipping costs depend on the selected delivery method, the delivery address and the total order amount. During checkout, the correct rate will automatically be displayed.

When ordering precious metals from The Silver Mountain, you can choose between delivery via PostNL, UPS home delivery, our personal delivery service, or a private courier. Each method is fully insured and tailored to the value and nature of your order.

You can safely and discreetly pick up your order at our office locations by appointment in Baarn or The Hague. During checkout, select ‘pick up’ as your delivery method and, if your order is in stock, choose a suitable pick-up time immediately. 

The delivery time of your order is shown on each product page. Orders containing items that are in stock are usually shipped within 24 hours on business days. If you order an item that is not in stock, you will receive an order confirmation email after placing your order with the expected delivery time. 

Your delivery address can be changed as long as your order has not yet entered processing. If you would like to update the address after placing an order, please contact our customer service team as soon as possible and provide your order number.

You will receive a track & trace code by email once your order has been shipped. This allows you to track your shipment and view the expected delivery time.

Check the track & trace of your shipment. This will show the most up-to-date status and the next steps provided by the delivery service. In most cases, your order is still in transit or available at a service point. Check the track & trace for the latest status and next steps. Still unsure?

The Silver Mountain delivers precious metals within the Netherlands, Belgium, and various European countries. Available delivery options may vary depending on the destination and order value.

If your order arrives damaged, please contact us as soon as possible.

All orders are shipped and delivered discreetly.