Guarantees and conditions
Order process and order status
Payment process and methods
Delivery and pick-up
Storage
Sell
How can I sell my precious metals?
Can I sell the precious metals I purchased back to you?
Overview and costs of pick-up methods
Can I sell my precious metals at your office?
Pickup and delivery options
Sell from storage
Do you buy jewelry?
Do you buy silver cutlery?
How is the buy-back price determined?
When will I receive my payment?
Do I need to provide identification when selling at your office?
Taxation
Account
What are the shipping costs?
Shipping costs depend on the selected delivery method, the delivery address and the total order amount. During checkout, the correct rate will automatically be displayed.
Shipping costs within the Netherlands
- Collection at the office: €12.50
- Personal delivery service: €20
- Free shipping on orders from €10,000
- Evening delivery: €30
- PostNL service point: from €17.50
- Private courier: €100
Shipping costs to Belgium
- Personal delivery service: €40
- PostNL service point: from €20
- UPS home delivery: from €30
Shipping costs within Europe
For international shipments within Europe, we use UPS. Shipping costs depend on the destination country and the weight of the parcel.
Please note
Due to Brexit, import taxes must be paid on products purchased in the Netherlands and shipped to the United Kingdom. When UPS delivers your parcel, you will be required to pay the applicable import taxes.
| Land | Tarief |
| Belgium | €30 |
| Bulgaria | €40 |
| Denmark | €40 |
| Germany | €30 |
| Estonia | €45 |
| Finland | €45 |
| France * | €30 |
| Greece | €45 |
| Hungary | €45 |
| Ireland | €40 |
| Italy | €40 |
| Croatia | €40 |
| Latvia | €45 |
| Lithuania | €45 |
| Luxembourg | €45 |
| Austria | €60 |
| Poland | €40 |
| Portugal | €40 |
| Romania | €45 |
| Slovenia | €45 |
| Slovakia | €45 |
| Spain ** | €40 |
| Czech Republic | €30 |
| United Kingdom | €30 |
| Sweden | €40 |
* Due to insurance conditions, shipments to France are only possible up to €2,500 per parcel.
** Delivery to the Canary Islands is not possible via UPS.