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What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer service as soon as possible via info@thesilvermountain.nl and include your order number. You can also reach us by phone during office hours. We take your report seriously and will provide an appropriate solution. 

Also view these questions

What are the shipping costs? Which shipping methods can I choose? How does order pick-up work? What is the delivery time of my order? Can I change my delivery address? Will I receive a track & trace code? What should I do if I have not received my order? Can precious metals be delivered internationally? Is my order shipped discreetly?

Do you have any questions?

Do you have questions about your order? We answer them in our customer service.

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