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I placed an order but did not receive a confirmation email

If you have not received a confirmation email after placing your order, please check your spam folder first. You can also find your order in your account. If you still have not received a confirmation, please contact our customer service or call us during office hours. 

Also view these questions

How do i place my order? How are the volume discounts calculated? How does the selection guide work? Can I request a personal consultation or a quote? How can I set a price alert? How can I buy precious metals as a business? What is the status of my order? My order did not go through, what can I do? How can I combine multiple orders into one delivery? Can I reserve an order? Can I place an order by phone? How can I track my order?

Do you have any questions?

Do you have questions about your order? We answer them in our customer service.

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