My order did not go through, what can I do?

If you are unable to place an order through our website, this is often related to a daily payment limit set by your bank or a failed payment. If this happens, you can always contact us by email. We can then place the order for you manually and send you an order confirmation by email.

Why did my payment fail?

In many cases, a failed payment is caused by the daily transaction limit of your bank account. Many banks apply a maximum payment or transfer limit per day. You can usually adjust this limit through your online banking environment or mobile banking app.

Please note that changes to your daily payment limit may take a few hours to become active. If you are unsure, we recommend checking with your bank.

Can I change my order?

If you would like to adjust your order, this may still be possible as long as your order has not yet been processed.

For example, you may be able to change:

• the billing address
• the shipping address

In some cases, these details can also be updated through your account on our website.

If you would like to make a change, please contact us and clearly mention:

• your order number
• the change you would like to make