Buy silver coins
Buy silver bars
Series
Buy gold coins
Buy gold bars
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Buy silver collectible coins
Silver collectible coin series
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Gold collectible coin series
Selection guide
Order failed, modify or cancel
If you are unable to place an order through our website, you can contact us by email or phone. We can then accept your order and send you a confirmation email.
Payment not successful?
That could be due to your daily limit. Some banks have a daily limit that you can adjust yourself. A waiting period of several hours may apply, so you can check this with your bank.
Modify order
You can change your billing and/or shipping address as long as your order has not yet been processed. Adding products may sometimes be possible if payment has not yet been made and depends on the status of your order. Please contact us and clearly mention your order number and the changes you wish to make.Decrease order amount
It is not possible to reduce the order amount or decrease the number of products after placing the order.
Cancel order
Cancellation is only possible within 14 days for accessories and packaging materials.
Orders with precious metals
When purchasing precious metals, the right of withdrawal does not apply because it is a price-related product. Such products are not covered by the right of withdrawal and cannot be canceled once ordered.
At the moment of ordering, a binding agreement is formed, and you agree to the obligation to pay, while we commit to the obligation to deliver. This information can be found in our terms and conditions. Article 2 describes how a purchase is concluded, while Article 6.5 specifically states that the right of withdrawal does not apply to purchases related to market fluctuations.
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