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What is the status of my order?

You can always easily and quickly check the progress of your order via your personal account on our website. We think it is important that you know exactly what to expect and we will keep you proactively informed throughout the entire process.

After placing your order you will immediately receive a confirmation by email containing the expected delivery time. As soon as we process your order in our external warehouse you will receive another message from us.

If you choose shipping by post we will send you an email with a personal code to track the package safely to your front door.

Explanation of your order status

To keep communication as clear as possible we have simplified the information in your personal account.

During the processing of your purchase you may encounter the following statuses:

  • Open: your order has been successfully received by us and is currently being processed and carefully prepared.
  • Completed: the process is fully finished and your order has been successfully delivered to you.
  • Cancelled: your order has been cancelled and any payments will be processed directly and neatly according to our terms and conditions.

Do you still have questions about the current status of your purchase? Our customer service employees are happy to look into it with you and are always ready to help.

Also view these questions

How do i place my order? How are the volume discounts calculated? How does the selection guide work? Can I request a personal consultation or a quote? How can I set a price alert? How can I buy precious metals as a business? My order did not go through, what can I do? How can I combine multiple orders into one delivery? Can I reserve products? I placed an order but did not receive a confirmation email Can I place an order by phone? How can I track my order?

Do you have any questions?

Do you have questions about your order? We answer them in our customer service.

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