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Home / Customer service / Order process and order status / What is the status of my order?

Gold price: € 129.564,40

Silver price: € 2.112,20

Back to Order process and order status

What is the status of my order?

You can track the status of your order through your personal account on our website. After placing your order, you will receive an order confirmation via email, which includes the expected delivery time.

Once your order has been processed at our external warehouse, you will receive a separate confirmation email. For shipments sent as a package, you will also receive an email with a track & trace link, allowing you to follow your order until delivery.

Explanation of your order status

In your account, you can see the current status of your order. The following statuses are used:

Pending: your order has not yet been paid in full. Once the payment has been received, the order will be processed further.
Backorder: your order has been paid, but the products are currently out of stock. You can find the estimated delivery time in your order confirmation.
Ready to export your order has been paid and is in stock; it will be shipped or prepared for pickup shortly.
Complete: your order has been finalized and has been delivered or picked up.
Canceled: your order has been canceled. Any payments made will be processed according to our terms and conditions.

Please note: current delivery times

Due to high demand, order processing may take longer than usual. As a result, available delivery dates are scheduled further in the future. We are doing our utmost to process your order as quickly as possible and appreciate your understanding.