Customer service | The Silver Mountain

You can track the status of your order in your account, where the current status of each order is displayed.

Pending  
Your order has not been paid yet. We are waiting for your payment to proceed with processing.

Backorder  
Your order has been paid, but not all products are in stock. Please check your order confirmation for the estimated delivery time.

Ready to export  
Your order has been paid, is in stock, and will be shipped or collected soon.

Complete  
The order has been completed.

Cancelled  
Your order has been cancelled.

Stock status

The current stock status of each product is displayed on the product page. If products are in stock, the available quantity is indicated. If a product is out of stock, you will see the expected delivery time.

Track your order status

You can track the status of your order in your account. You will receive a confirmation email with the expected delivery time. Once your order has been processed in our external warehouse, you will receive a confirmation email. For package shipments, you will also receive a track & tracé link.