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Customer service

Pickup and delivery options

Selling your precious metal is straightforward and hassle-free with our services. You have the option to either have your precious metal picked up by us or to send it to us insured. Our pickup and delivery options are designed to offer you the utmost convenience and security. For more details on how these options work and which might be best for your situation, please read on below.
 

Personal delivery service (recommended)

For a discreet and secure delivery, you can choose our personal pickup service. This service specializes in the transport of valuable shipments using discreet, secure vans. After pickup, the contents are inspected within two business days. If everything is in order, payment will be processed.
 

Sell by PostNL servicepoint or UPS

You will receive a shipping label and packing instructions via email. Bring your securely packed package to a PostNL or UPS service point. Upon receipt, the contents will be inspected. If everything matches, the amount will be transferred to your bank account. Your package is insured under our insurance policy.
 

Sell by private courier

When using our private courier service, our planner will contact you within 5 business days to schedule the appointment. On the agreed day, you will be informed about the arrival time of our courier. After pickup, the contents will be inspected within two business days. If everything matches your sales order, payment will be processed.