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Customer service | The Silver Mountain

Overview and costs of pick-up methods

You can deliver your precious metals to us in three ways: you can ship them insured via a service point, have them collected by our secure pickup service, or drop them off by appointment at our office in Baarn or The Hague.

The costs range from € 10 to € 100 depending on the chosen method. For sell orders above € 10,000, our pickup service is completely free of charge. Your shipment is fully insured under our own policy for all delivery methods, provided you follow our packing instructions.


Sell your precious metals at Inkoop Edelmetaal

  1. Select your products: Find your coins or bars on our Inkoop Edelmetaal website. As soon as you add the products to your sell order, we lock in the price for you immediately based on the current market rates.
  2. Choose your delivery method: You decide how to transfer the precious metals to us. Choose from an office visit (by appointment), our personal pickup service, insured shipping, or selling directly from storage at Edelmetaal Beheer Nederland (EBN).
  3. Verification and inspection: Upon receipt, our experts will verify your precious metals for weight and authenticity in our secure facility.
  4. Payment within 48 hours: After the inspection is complete, we will transfer the amount to your bank account on the same business day.

Overview of methods and costs for delivering your sell order

Method Costs Conditions
Personal Pickup Service € 20 Secure home collection. Free for orders above € 10,000.
PostNL Service Point € 15 Insured shipping for orders up to € 2,000.
UPS Service Point € 25 Insured shipping for orders up to € 5,000.
Office Drop-off € 10 By appointment in Baarn or The Hague.
Private Courier € 100 For large volumes or urgent requests (by appointment).
Storage (EBN) € 30 For precious metals already stored at EBN.