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Customer service

Sales process

You can easily, securely, and quickly create a sales order online through our subsidiary, Inkoop Edelmetaal. Inkoop Edelmetaal is a trading name of The Silver Mountain B.V., and through this company, we purchase precious metals from customers who bought them from us. You can also sell precious metals purchased elsewhere under the same conditions.
 
When placing a sales order, you can specify how you wish to handle the transaction. You can choose to visit our office, have it picked up from your home via our private or personal pickup service, or send it to us by mail. You can also sell directly from storage with Edelmetaal Beheer Nederland.
 

  1. Select your products  
    You can find all the coins and bars we buy on our website.  
  2. Choose a settlement method  
    Choose between delivering it yourself, insured shipping by post, or having it picked up.  
  3. We appraise and inspect  
    Your precious metals will be tested and inspected for weight and authenticity.
  4. Payment within 48 hours  
    We usually pay the amount within 48 hours after receipt, either by bank transfer or in cash.