Guarantees and conditions
Order process and order status
Payment process and methods
Delivery and pick-up
Storage
Sell
How can I sell my precious metals?
Can I sell the precious metals I purchased back to you?
Overview and costs of pick-up methods
Can I sell my precious metals at your office?
Pickup and delivery options
Sell from storage
Do you buy jewelry?
Do you buy silver cutlery?
How is the buy-back price determined?
When will I receive my payment?
Do I need to provide identification when selling at your office?
Taxation
Account
Contact and business information
View invoices and orders
You can request your invoices by logging into your account. Go to 'my account' at the top right of the website and log in. You will then see an overview of your orders. Click 'view' next to the relevant order to view and download the invoice.
View orders
Orders placed before May 2024 can be viewed by sending us an email. Orders placed after May 2024 can be viewed within your account.