Guarantees and conditions
Order process and order status
Payment process and methods
Delivery and pick-up
Storage
Sell
How can I sell my precious metals?
Can I sell the precious metals I purchased back to you?
Overview and costs of pick-up methods
Can I sell my precious metals at your office?
Pickup and delivery options
Sell from storage
Do you buy jewelry?
Do you buy silver cutlery?
How is the buy-back price determined?
When will I receive my payment?
Do I need to provide identification when selling at your office?
Taxation
Account
Can I store jewellery at The Silver Mountain?
It is not possible to store jewellery through The Silver Mountain. For storage, we work together with Edelmetaal Beheer Nederland (EBN), our exclusive partner for the secure storage of physical gold, silver, platinum and palladium.Â
Storage of LBMA-accredited precious metals at Edelmetaal Beheer Nederland
Only LBMA-certified investment products are eligible for storage. This means the products must be:Â
- Gold, silver, platinum or palladium produced by an LBMA-accredited refinerÂ
- Products that meet the applicable purity standards for investment-grade precious metalsÂ
- Physical investment products such as gold bars and bullion coinsÂ
Jewellery, scrap gold, industrial precious metals or non LBMA-certified products are not accepted for storage.Â