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Market Update: Adjustments to Services and Buy-back Conditions
Author: 
Date: 30 January 2026
The dynamics of the gold and silver markets have been unprecedented recently. Exceptional demand, combined with significant price volatility, has challenged the entire sector. To uphold our promise of diligence, quality, and security, we further professionalized our processes as of January 30th.
The following updates were implemented on January 30, 2026:
- Adjustment of minimum order value: To ensure every client receives the full attention and precision they deserve, we have set our minimum order value at €2,500. This specialization allows us to guarantee a swift and meticulous settlement of your transactions. For Inkoop Edelmetaal (our buy-back service), the minimum transaction value is set at €5,000.
- Introduction of real-time price updates: For maximum transparency, prices on our website are now updated live every minute. This ensures you are always trading at the most current and fair market value.
- Five-minute price guarantee: Once you place your precious metals in the shopping cart, we will hold the price unchanged for five minutes. This service provides the necessary peace of mind and security to complete your order carefully, fully protected from interim market fluctuations.
- Accurate support via AI: To serve you faster, we have implemented advanced AI support to assist in answering your inquiries. This ensures quick responses to frequently asked questions, allowing our specialists to dedicate more time to complex cases and personal contact whenever a response requires further detail.
- Extended opening hours in Baarn: For your convenience and added flexibility, our office in Baarn is open on selected Saturdays throughout February and March. This provides an additional opportunity to deliver your precious metals in person and securely.
Improved accessibility at The Silver Mountain
We strive to assist you as concretely and quickly as possible with the purchase of your precious metals. Experience shows that we can provide the most efficient support via email. This allows our specialists to access your file directly and provide a more comprehensive answer. Therefore, please always include your order number in your correspondence.
We thank you for the trust you place in us. These process improvements enable us to remain your reliable partner in the world of precious metals, now and in the future.
About Rolf van Zanten is the founder and owner of The Silver Mountain, a specialist in physical precious metals since 2008. With nearly twenty years of experience in the precious metals trade, Rolf shares his expertise on investing in gold, silver, and platinum in an accessible and reliable way. His knowledge of the international gold and silver markets helps investors make well-informed decisions. In his role as an expert, he strives to ensure that transparency, security, and trust are at the heart of every purchase.
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