Ordering at The Silver Mountain

How does the order process work

At our website, you can find the complete selection of gold, silver, and platinum coins and bars we can currently offer. All our prices are up to date and updated every 3 minutes, to ensure you purchase your precious metals at the current market prices. On each product page you will find information about the product, including the delivery times. If we hold inventories we usually ship your order within one day after processing your order. If we don’t have inventories, we add an estimation of the delivery time.

As soon as you confirm your order through our online store we lock the prices for you and we process your order. You receive an automatically generated confirmation by email as soon as your payment is received and once the parcel is shipped.

To most destinations within Europe, we can ship within a matter of days. You can choose for shipment by FedEx or DPD. All shipments are fully insured and a signature will be requested to receive the parcel. Shipments within The Netherlands and Belgium are processed by courier and delivered within one business day.

Ordering online

Our online store is open for orders, 24/7. During business days you will see that our prices are automatically updated based upon market prices for gold and silver. During the weekend the prices will not change. You can always order online at your convenience. The minimum order amount is EUR 500.

Our Sales department is available on business days from 09.00 till 17.00 o’clock. If you prefer to order by phone instead of online, you can give us a call to book your order. We can also give you advise about the various gold and silver bars and coins we can offer or discuss your preferences about the delivery. You can contact us at:
(+31) 035 20 31 380.

You are welcome to make an appointment at our office. We can inform you about the various options if you want to invest in gold and silver and which coins and bars are available. If the items are in stock you can also collect your order at the same time.

Locking your order and your gold price or silver price

All our prices are based upon the current market price for gold and silver. When you place your order, please note it is a legally binding order and it is not possible to alter the order afterwards. We buy the gold and silver for you at the same market prices and we will process your order despite any changes in the gold price or silver price.

Once you place an order you receive a confirmation by email with our payment instructions. If you send your payment by (international) bank transfer, we request a payment to be fulfilled within 2 or 3 business days. With SEPA bank transfers within Europe most payments are processed overnight and as soon as your payment is received we send a confirmation.

In most cases we have included increments in our pricing. If you purchase a larger quantity of a certain product we will be able to offer a discount.

Pricing at our website

At our website, all prices are automatically updated based upon the current goldprice and silverprice. When you place an order at our website all prices are final.

  • Price update every 3 minutes, 24/7
  • Prices are locked in once you please your order

Email alert

If you have a certain price level in mind at which you would like to place an order, you can sign up for an email alert, so you will receive an email as soon as the requested price is possible for us. Since all prices are based upon the current gold- or silver price, a drop in these prices will lead to a lower price and trigger an email alert. Also, in some cases we offer discounts on our products for a limited time only, in which case you will also be automatically informed and on the first row to be able to purchase your product.

Request a Quotation

We can send you a quotation for larger orders, with a value of EUR 25.000 or more. In our quotations we will add our advice about the various product(s) we can offer. All our quotations are valid for 30 minutes or less, depending on the gold price and silver price.

Processing of your order

We aim to process your order as quickly as possible. In general we can ship most orders directly from our inventories. If a delivery time applies, we will add the estimated delivery time at the product page and at the order confirmation you receive by email and we will do our utmost best to make sure we do deliver within the estimated time frame.

Items that are in stock are shipped within 1 day after your payment is received. The delivery time varies, depending on the country where we ship to. Shipments by FedEx and DPD to France, Germany and the United Kingdom are often delivered within 2 or 3 business days. Shipments to Spain, Italy, Greece are often delivered within 4 or 5 business days.

If you have any questions about your order, you can always contact us. Make sure to include your name and your order number when you contact us so we can easily assist you with an update of your order status.