Create an account
You can create an account via our website. An account is required to make an online purchase. If you want to pick up an order and pay when you pick it up, you can also order by phone and it is not necessary to create an account in advance.
After you have entered your details, you will receive an email with the request to confirm your account. Once your account has been confirmed you can log in to our website, place orders, and track the status of your order.
Forgot your password
If you have forgotten your password, request a new password. You will then receive an email with a link to enter a new password. If you have not received this email, please check your spam folder, or contact us to set a new password.
Once you are logged in you can change your details. You can always change the details of your account and you can also create multiple addresses if you want to use multiple delivery addresses or also want to purchase in the name of a company. You can always change the details of your account. The information on your invoice cannot be changed afterward.
Subscribe to the newsletter
The Silver Mountain regularly sends out newsletters to keep you informed about developments in the market, new products and offers, and more. You will also stay informed of special discount codes and you can receive a price alert as soon as the prices rise or fall sharply.
If you also fill in your details as completely as possible, we can send you the most relevant information.
Unsubscribe from newsletter
If you want to unsubscribe from the newsletter, you can do so via the "Unsubscribe" link at the bottom of the email. In addition, it is possible to adjust the registration of the newsletter in your account or to unsubscribe.
Report a complaint
If you have a complaint, please contact us to submit it. Please state your order number and contact details and we will contact you as soon as possible to handle the complaint.
If you use the TrustedShops buyer protection, you also have the option to report your complaint to TrustedShops. We must respond to this as soon as possible and if our solution is not sufficient, you can rely on your buyer protection via TrustedShops.
Naturally, we strive to resolve your complaint quickly and competently.
Where can I find my invoice?
If you have placed an order, you will receive an invoice from us confirming receipt of payment. You usually receive the invoice after we have received the payment. We will send this invoice by e-mail and you can also find the invoices in your account.
If you have not received an invoice, you can request it by contacting us.
If you want to open an account in the name of a company, you must contact us in advance. We would like to receive your company details including a recent extract from the Chamber of Commerce and a copy of your ID. In connection with the Wwft, we must conduct a client investigation before your business account is activated. This can take 1 to 2 business days. After your account has been created, you can make purchases in the name of your company.
If you want to buy precious metal from abroad and have it delivered as an intra-Community delivery, this is also possible. It is then only possible to order by telephone or e-mail.
To open a wholesale account, please contact us. You are eligible for a wholesale account with a monthly purchase of at least EUR 100,000. We deliver all products on our website at wholesale rates and can also offer dropshipping solutions for resellers within Europe.